Publications

Accessing Experience: How evolving behaviours and data insights are transforming the workplace

This report, produced in collaboration with workplace experience technology company Accessia, examines how shifting employee behaviours and data-driven insights are reshaping workplace dynamics and experiences. Published 2024.

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Top 4 Workplace Experiences for a Thriving Business in 2025!

In this report Joan Workplace and WORKTECH Academy explore the hidden dimensions of employee motivation and behaviour to uncover what it really takes to create a workplace that can be a magnet for employees. At its core is a research framework that presents four distinct types of workplace experiences emerging today. Published: 2024.

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From Desk to District 2024: The changing of Real Estate for Collaborative Innovation

As open innovation recovers after the global pandemic, what are the real estate models that will drive future momentum? That is the key challenge addressed in new report by global real estate group Lendlease and East London workplace destination Stratford Cross, produced in partnership with WORKTECH Academy. Published: 2024.

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People-centred practices bringing employees back to the office: A culture playbook for the future workplace

This report by MRI Software compiled in partnership with WORKTECH Academy highlights the people-centred practices and positive experiences that organisations are using to entice people back to the office rather than issuing a strict mandate. Published: 2024.

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Join the workplace revolution 2024: exploring technological trends in buildings and facility management

The latest research study by Swedish facilities firm Coor looks at the emerging technologies impacting buildings through the lens of employee experience, decision-making and building maintenance. Published: 2024.

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20 Different Ways Companies Are Transforming Their Offices

A new report by technology company MRI and WORKTECH Academy, described as a ‘change playbook for the future workplace, highlights some of the most interesting and innovative interventions happening in the workplace under five headings: the sustainable workplace, the healthy workplace, the social workplace, the digital workplace and the inclusive workplace. Published: 2024.

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The AI Powered Workplace

This report by Australian developer Mirvac looks at the AI phenomenon and at how companies can apply their potential to the future of the workplace. It suggests where the key priorities for transformation lie, via case studies and interviews, with experts in the Mirvac and WORKTECH Academy networks. Published: 2024.

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How Design Thinking Can Help Hybrid Work Succeed

In this report, technology integrators ET Group and WORKTECH Academy investigate the challenges of the modern workplace and highlight the ways in which design thinking practices can support organisations in addressing the complex challenges of hybrid work. Published: 2023.

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Shifting Boundaries: Managing Security in the Age of Boundaryless Working

This report by technology company Brivo sets out the case for addressing one of the unforeseen consequences of the rise of flexible working – the rise of boundaryless security. Highlighting the new challenges of keeping your company secure with more employees working offsite, this report offers real-world advice for companies looking to invest in their security. Published: 2023

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Five top trends in coworking: the implications for corporate space

What are the biggest trends in coworking right now? And how will they impact the corporate workspace sector? This report by workplace management software company Zapfloor and WORKTECH Academy takes a closer look at how the coworking sector is developing and how corporate office spaces need to catch-up. Published: 2023

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At the tipping point: how modern work is going mainstream and why companies need to be ready

In this report, Crestron Electronics and WORKTECH Academy argue that large organisations have reached a ‘tipping point’ in the adoption of new flexible work practices. If 2022 was about experiment, 2023 is all about large-scale adoption and implementation as companies look to settle on a formula for the modern workplace. The report's key question to large firms is: are you ready to meet the challenge? Published: 2023.

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Hierarchy of Workplace Needs

A new report from technology company CXApp in partnership with WORKTECH Academy sets out ‘a hierarchy of workplace needs’, based on the famous pyramid structure of Maslow’s hierarchy of needs and takes a look at how workplace apps can help companies meet all the workplace needs of their employees. Published: 2023.

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Join the workplace revolution: New research, insights and ideas on your journey to the future workplace

A report by Scandinavian facilities management company Coor and WORKTECH Academy takes an in-depth look at the Scandinavian workplace and the impact of economic uncertainty, utilising data and opinions gathered from employees and decision makers across Denmark, Norway, Sweden and Finland. Published: 2023.

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Unlocking Nexus Value: From Mixed Use to Mixed Experience

In this report, Australian developer Mirvac and WORKTECH Academy explore how, as urban spaces change, development is moving away from a mixed-use approach, towards a mixed-experience approach. Utilising a range of high-profile case studies, this report explores how we can establish the 'nexus value' of spaces and offer people the best experience. Published 2023.

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Integrating Control: Access and security in the age of hybrid working

A new report from Corporate members Brivo, in partnership with WORKTECH Academy, illustrates the importance of ensuring a company's access control and security systems in hybrid workplace. The report offers a Framework for Hybrid Integration, through which companies can establish where they are on their hybrid working journey. Published: 2023.

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The Future of The Visitor Experience

This WORKTECH Academy and Envoy report is the first in a series of Envoy ‘In View’ papers looking at different aspects of the changing workplace. Drawing on data collected by Envoy's technology, this paper examines how visitor experience has changed since the pandemic and how companies can adapt to new expectations. Published: 2022.

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The next frontier: Charting the changing landscape of corporate real estate

This report from MRI software, in partnership with WORKTECH Academy, outlines the changing landscape of the corporate real estate market to offer a fresh perspective on how workplaces now need to be managed effectively, responsibly, and with the building user in mind. It looks at how workplaces can respond to those shifts using more sophisticated real estate technology systems such as XWMS. Published: 2022

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The journey to hybrid working: twelve considerations

This report from audio-visual manufacturer Poly, in partnership with WORKTECH Academy, explores twelve considerations for companies to navigate hybrid working and highlights the key challenges around people, technology and spaces that employers face. It looks at the differences between in-person and virtual presence in the workplace, and the need to create meeting equality irrespective of where employees are located, utilising the right tools and technologies. Published: 2022

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Routes to revival in a flexible future of work

This report published by Condeco, in partnership with WORKTECH Academy, looks at the challenges CRE leaders face and examines the research and learnings from the pandemic to better understand the path to future success. It is based on the key findings of a rolling research program between Condeco and WORKTECH Academy called ‘Condeco Conversations’. The research engaged CRE leaders from global organisations and other experts in the field through a series of workshops, webinars and one-to-one interviews. Published: 2022

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Unified Work: How better experiences can deliver business benefits

This report by HqO, in partnership with WORKTECH Academy explores the key areas shaping the new world of work and the importance of developing a unified approach to enhancing the workplace experience. The office is under increasing pressure to prove its value. Creating a great experience is critical to revitalise the office for employees returning after the pandemic. How can offices deliver experiences that are superior to the ones employees can get working elsewhere? Published: 2022

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From space-centric to human-centric

This report by Australian developer Mirvac, in partnership with WORKTECH Academy, raises the important issue around current metrics for office space valuation in the era of hybrid working. Traditional metrics for valuing corporate real estate are embedded in efficiency and head count, but the report suggests that this approach is quickly becoming outdated as experience and employee choice become part of the core workplace strategy. What are the new metrics for the corporate real estate sector? Published: 2022

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Liberated Work

Liberated Work is a report produced by Australian flexible workspace provider Hub Australia in partnership with WORKTECH Academy. It explores the impact of hybrid work expectations on the corporate office. As employees continue to exercise personal choice over where they work, the office will become part of a wider ecosystem of working, an ecosystem where flexible workspaces have a growing role. Published: 2022

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From Place to People: A sustainable approach for the new world of work

This report by Moneypenny, in partnership with WORKTECH Academy, explores how the rise of hybrid working is expanding the boundaries of sustainability from predominantly place-based to a more people-centred approach. As the office becomes part of a more diverse ecosystem of work, rather than the single most dominant place of work, the report suggests that sustainable practices must adapt and evolve. Published: 2022

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Design Matters

This report looks at the role of workplace design in reviving company productivity as organisations learn to live alongside the pandemic. The paper, published by Area in partnership with WORKTECH Academy, explores the design factors that will shape the new landscape for work and offers a new framework for design to provide guidance and clarity around how design decisions could lead to desired organisational outcomes. Published: 2022

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From Fixed to Flex

This report addresses the implications of new dynamic workplaces on personal storage. It looks at how human behaviour and people’s rising expectations must be considered when designing the workplace and how smart locker systems can deliver a holistic solution to new storage demands. The report includes case studies and best practice in how successful companies have thought about new solutions for storage as they shift towards more dynamic and flexible office spaces. Published: 2022

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Renewing Culture and Wellbeing

This report is part of the 'Condeco Conversations' series in partnership with WORKTECH Academy. The report looks at how the new workplace can provide what is termed ‘higher-value psychological comfort’ for employees across a distributed network, and it draws insights from CRE professionals, leading academics and other experts who participated in webinars, workshops and interviews as part of the research. Published: 2021

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A Mobile-First Return to the Office

This report from HID Global and WORKTECH Academy explores how organisations are starting to pivot to the mobile device to manage many aspects of the new world of work, including access control for office buildings. It looks at the challenges commercial real-estate leaders face in reopening their facilities in the context of an increasingly app-centric approach to workplace. Published: 2021

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Flexible Buildings: Five Elements to Create Buildings Ready for the New World of Work

This report explores the future of flexible work and what it means for work patterns, organisations and buildings. Published by Schneider Electric in partnership with WORKTECH Academy, it defines the term ‘flexible building’ and its key attributes, and provides a guide for Corporate Real Estate leaders. The paper concludes with some practical considerations on how to specify and procure a flexible building. Published: 2021

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Enhancing Experience and Collaboration

This report focuses on how informal social interactions and workplace experiences can be rebuilt in the aftermath of the pandemic. In the report, these activities are referred to as ‘higher-value social experiences’. This paper, produced by Condeco in partnership with WORKTECH Academy, explores why workplace experience and continuous collaboration are so important to business, and highlights shifts that have occurred since the pandemic on the journey to a more flexible working model. Published: 2021

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Digital Workplace: towards the next normal

This report is published by Samsung in partnership with WORKTECH Academy's sister workplace consultancy company, UnWork. It examines the technologies that will facilitate a workplace ‘reset’. Using surveys and studies, it sets out the current situation and looks at new trends and data to predict what the future might hold for workplace technology. It aims to provide solutions to improve the hybrid work environment. Published: 2021

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The Future of the Legal Workplace

‘The Future Legal Workplace: Designing for resilience in the legal sector’ looks at the opportunities to reimagine the future of the legal workplace, charting a path for growth and innovation out of the pandemic. The report, by BVN, Cushman & Wakefield and WORKTECH Academy, draws on a mix of academic literature, practice reports and a series of round tables with legal experts from across the world to explore how prominent leaders in law firms are adjusting to significant change. Published: 2021

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Supporting Learning and Innovation

This is the first report in the 'Condeco Conversations' series in partnership with WORKTECH Academy. The report highlights the core activities which have suffered in the absence from the office and examines different corporate real estate strategies to revitalise them in the post-pandemic workplace. The report draws insights from a network of Corporate Real Estate (CRE) professionals who participated in webinars, workshops and interviews as part of the research. Published: 2021

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From Office to Omni-Channel

This report explains how the acceleration of a trend towards more flexible and home working amid the Covid-19 crisis has demonstrated the potential and the capacity for employees to work anywhere using virtual, cloud-based technologies. This in turn is paving the way for an omni-channel approach to working in which employees collaborate across a continuum of time, space and place. The report was by Mirvac in partnership with WORKTECH Academy. Published: 2021

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What Will the Post-Pandemic Workplace Sound Like?

This report by EPOS with WORKTECH Academy looks specifically at acoustics in the workplace in relation to productivity, and explores the issues around noise and distraction as the number one complaint in offices. The research is based on a review of literature in the field, the latest scientific evidence on office productivity and a series of interviews with international experts in the field of workplace performance, acoustics and neuroscience. Published: 2021

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The Future of Flex: Flexible Workspace in the UK post Covid-19

This report by AFK Architects and WORKTECH Academy examines the prospects for the flexible office space market in the UK after the Covid-19 pandemic. Through interviews with leading operators, think tanks and new data, the report updates research conducted initially for the British Council for Offices by international architecture and interior design practice AFK. It explores significant changes in such areas as flexible occupancy, CRE strategy, and technology. Published: 2021

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The Future of Work: Rethinking the workplace post-Covid-19

This report published by Samsung in partnership with UnWork examines the key shifts that have occurred since the onset of the pandemic, including working from home. It examines how organisations employees alike have adapted their expectations, behaviours and patterns of work with unprecedented speed and urgency and how technology plays a critical role to facilitate remote work. Published: 2021

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The Post-pandemic workplace: How Covid-19 has accelerated our transition to the future workplace

This report draws on survey data from over 500 UK employees across 11 different industries and insights from seven leading experts to understand what employees expect from the workplace following the disruptions of the pandemic. The report highlights the similarities and differences between the expectations of employers and employees, and focuses on creating spaces to cater for changing expectations. The survey was conducted by Nespresso in partnership with WORKTECH Academy. Published: 2021

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Smart Working: Smart buildings and the future of work

This report by Schneider Electric in partnership with UnWork explores how smart buildings which leverage technologies such as the Internet of Things, Big Data and intelligent software will enable companies to withstand major disruptions in a more dynamic and agile way. Published: 2020

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Work, Technology and the Next Generation

This report by Logitech explores the expectations of new entrants to the workforce and what this means for organisations hoping to recruit the brightest talent. The report, developed in partnership with WORKTECH Academy, discusses vital differences between Millennials and Generation Z in terms of work styles, ideology and expectations around technology. Published: 2020

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The Changing Life Science Workplace

This report produced by global biotech company Genentech, part of the Roche group, examines the changing parameters of design for the corporate life science workplace and how researchers in the industry can be better supported in the future. It describes three opportunities for change in the life science workplace via three future scenarios: a blended, partnered and automated approach. Published: 2020

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How People Work: A Review of Global Patterns in Office Space Utilisation

This report describes a review of 80 space utilisation studies carried out between 2011 and 2019. This review spanned projects globally, with observations primarily of three workspace types: workstations, conferences rooms and alternative work settings. In all, around 2.3 million data points were collected. The report by Moveplan in collaboration with WORKTECH Academy, revealed that many workspaces were significantly under-utilised in the decade before the outbreak of the pandemic. Published: 2020

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The Puzzle of Wellbeing: Where Next for Workplace Wellbeing Post Covid-19?

This report looks at workplace wellbeing before, during and in the aftermath of Covid-19. It was compiled by Fourfront in partnership with WORKTECH Academy and is based on interviews and workshops with an international panel of experts drawn from the fields of neuroscience, positive psychology, ergonomics, employee engagement, mindfulness and built environment research.

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The Super Experience: Designing for talent in the digital workplace

This report highlights the rise of ‘super-experiences’ in the workplace and their impact on culture, engagement and productivity. The study suggests that we are on the brink of a major shift from UX (user experience) to SX (super-experience) in the workplace as a result of an influx of new technologies, curatorial practices, behavioural insights and theatrical techniques that are shifting the dial on experience design. Published: 2020

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Industry Insights

This report by Aramark, in collaboration with WORKTECH Academy, critically looks at the components of what creates a great workplace experience. This is explored from a range of angles – from demographic profiles and employee investment strategies to connected campuses and cities. It analyses the Top 10 Places to Work 2019 listings from LinkedIn, Glassdoor and Fortune magazine. Published: 2019

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From Desk to District

This report from International Quarter London (IQL) in partnership with the WORKTECH Academy looks at how three typologies of space can influence different types of collaborative innovation. From the confines of an organisation’s physical infrastructure to the permeability of a district-wide ecosystem, the report defines the dynamics of collaborative innovation using existing case studies to illustrate the potential impact to an organisation’s innovation process. Published: 2019

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Augmented Work: how new technologies are reshaping the global workplace

This report looks at the rise of robotics, AI and machine learning and how they are set to impact workplace design. It outlines a future world of work in which humans and machines will work together to improve efficiency and experience. It also gives a glimpse into what our future workplaces will look like from robot service tunnels and drone platforms to 24-hour dark-room office spaces for robots only. Published: 2019

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Leadership and Design: Are we ready for a new relationship?

This report by 360 Workplace in partnership with WORKTECH Academy investigates the link between leadership style and workplace design. This study had three components: a creative workshop; an international survey of 70 clients; and a London roundtable of 15 workplace professionals to discuss and reflect on the results. Published: 2019

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Domestic Digital

This in-depth research report conducted by Intel in partnership with the Helen Hamlyn Centre for Design at the Royal College of Art and WORKTECH Academy studies how European home workers use an ecosystem of technologies to facilitate their remote working schedule. The ethnographic study explored the differences between those who were working from home permanently, either by choice or by requirement, and those who lived a more hybrid version working from multiple locations. Published: 2018

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The Puzzle of Productivity

This report highlights quality of leadership as the defining factor in driving up performance in the global workplace. The report, published by Fourfront Group and The United Workplace in partnership with WORKTECH Academy, emphasises that companies should do more to integrate the different factors that shape productivity, with greater collaboration between IT, HR and corporate real estate functions a priority. Published: 2018

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The Future of the Smart Precinct: A Physical-Digital Intermix for City Innovation

This report is the second publication from Australian developer Mirvac and WOKRTECH Academy on the global development of smart precincts. The research looks in particular at the physical–digital mix of the smart precinct, at how it is renegotiating the web of relationships between city authorities, citizens, businesses and employees, and at how a balance can be achieved between preserving the human experience and the influx of new technology. Published: 2018

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The Future of Work

This report from Bene in partnership with WORKTECH Academy explores how the mix of the digital and human will make work more unpredictable. Part of the research included three round table discussions in Berlin, Vienna and London. The findings of the report are grouped under four themes: digital transformation, leadership, purpose of work and open collaboration. Published: 2018

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Fluid Collaboration: Exploring the Future of Collaborative Work

This report looks at the future of collaboration in the mid- to long-term, identifying key shifts in practice and critical success factors. The report by Avocor with WORKTECH Academy sets outs three key drivers that are shaping a paradigm in collaborative work: changing demographics, the rise of sustainable cities, and corporate space design. The report coins the term 'Fluid Collaboration' and outlines the concepts four key principles. Published: 2018

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The Future of the Smart Office

Global technology company Siemens Building Technologies partnered with WORKTECH Academy to create a research report outlining the emerging landscape of the future smart office. The report sets out to show how digitalisation is transforming work and workplace, paving the way for a new era of smart offices. It outlines five key elements enabled by smart technologies: better experience, greater wellbeing, more connectivity, increased agility, and improved sustainability. Published: 2018

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Data to design: Bringing the right intelligence to redesigning the workplace

This report by Humanyze in partnership with WORKTECH Academy predicts a burgeoning relationship between design and data science to create better workplaces for the future. The report explores how data on collaboration can help determine how people communicate within the microcosm of their team, and how the organisation interacts as a whole. It encourages organisations to use knowledge from data to experiment with workplace design. Published: 2018

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The App-Centric Workplace

This WORKTECH Academy report, written by Academy chairman and Ungroup founder and CEO Philip Ross, looks at how apps are set to rethink interaction within work environments. The report explores the possibilities of workplace apps and their inevitable growth in the workplace market. It is outlined with global case studies of organisations who have innovatively implemented workplace apps into their workplace. Published: 2017

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The Intermix Approach: Activating the Smart Precinct

In this report Australian developer Mirvac and WORKTECH Academy explore the leading development approaches and best practice models for digitally enabled districts, or ‘smart precincts’, that will shape our cities. The report explores the opportunities of designing mixed-use developments alongside smart technologies, to strengthen the community fabric of an area and support an emerging tech-led economy. Published: 2017

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