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Is empathy the missing link in tech integration for hybrid?

Building the hybrid workplace requires technology integrators to pay more attention than ever to human behaviour. Canada’s ET Group is using the principles of design thinking to make empathy central to the development process

How can technology and design collaborate on hybrid?

Technology integrators and interior designers need to work closely to create the hybrid workplace, but too often there is a divide. Canada’s ET Group is using the principles of design thinking to build bridges - is this a blueprint for collaboration?

Can design thinking unlock technology integration for hybrid?

As companies grapple with the challenge of implementing tech solutions for hybrid working, a pioneering approach by a group of Canadian tech integrators demonstrates the benefits of empathy and co-creation

Six customer-benefits of live chat after a year that changed everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time

Turning to tech: managing a safe return to work

Getting employees back to work in the office is possible, but complex. This article from Condeco investigates how organisations can safely return to the office, with technology at the heart of the strategic plan

Meal for one: how the pandemic has changed how we consume food

From a cohesive social experience to an individual activity, how has the pandemic changed our view on how and where we eat? And how can the industry respond?

Death of dull: Toronto 2019 tracks the big changes ahead

The Canadian workplace has a reputation for caution on major workplace shifts, but an action-packed WORKTECH Toronto 2019 conference suggested an eye firmly on the future

Six ways to cut ties with structured work

People want more flexibility at work, but how can we cut the ties to that bind us to traditional work structures in the office?