workplace strategy
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Six crimes of modern-day call handling
From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
How can I speak to more clients, when I can’t work any harder?
The rise of ‘e-presenteeism’ is accelerating the issue of burnout within employees, how can organisations and individuals set new boundaries for work?
Five ways agile workspaces can benefit future business strategies
From attracting talent to flexible space management, agile spaces have long been championed in workplace design. Condeco has highlighted five key reasons why agile spaces are the way forward beyond the pandemic
New dining experience: changing expectations in food at work
From single-use containers to contactless services, how will food services respond to changing consumer demands in the post-Covid 19 workplace? A new report from Aramark spells it out
Meal for one: how the pandemic has changed how we consume food
From a cohesive social experience to an individual activity, how has the pandemic changed our view on how and where we eat? And how can the industry respond?
